Refund Policy

Nature of Our Services

Technology Globe provides professional consulting, strategy, and implementation services in the area of AI integration for businesses. Our services are intellectual in nature — they involve the time, expertise, and output of our team. Unlike physical products, services cannot be "returned" in the conventional sense.

This policy applies to all engagements unless a separate, written service agreement specifies different terms — in which case the service agreement governs.

Discovery and Assessment Engagements

For initial discovery sessions and business assessments (typically billed as flat-fee or hourly), payment is generally due within 30 days of invoicing. These sessions are non-refundable once conducted, as they represent time and expertise already provided.

If you cancel a scheduled discovery session with more than 48 hours' notice, you will not be charged. Cancellations made within 48 hours of the scheduled time may incur a cancellation fee of up to 50% of the session rate to cover time reserved and preparation work.

Project-Based Engagements

Project engagements are typically structured with milestone-based payments as defined in a written statement of work. The following terms apply:

• Deposit: Any initial deposit paid to commence work is non-refundable once work has begun.
• Milestone payments: Payments tied to completed milestones are non-refundable after the milestone has been delivered and accepted.
• Work in progress: If you cancel a project mid-engagement, you are responsible for payment of work completed to the date of cancellation, calculated at our standard hourly rate or the project rate pro-rated to completed milestones.

Retainer Agreements

For monthly retainer arrangements:

• Retainers are invoiced in advance and cover a defined period (typically monthly).
• Unused retainer hours within a billing period do not carry forward unless agreed in writing.
• Retainer arrangements may be cancelled with 30 days' written notice. The final billing period following notice will be charged in full.
• No refund is issued for retainer periods already paid and in progress.

Exceptional Circumstances

We understand that circumstances can arise that are beyond your control. If you encounter a genuinely exceptional situation — such as a medical emergency or a major business disruption — please contact us as soon as possible. We will review your situation on a case-by-case basis and work with you to find a fair resolution, which may include credits, rescheduling, or partial refunds at our discretion.

We do not offer refunds based on dissatisfaction with project outcomes where those outcomes depend on factors outside our control, such as client-side data quality, team adoption rates, or third-party system limitations. These factors are communicated clearly before work commences.

Billing Errors

If you believe you have been billed incorrectly, please contact us within 14 days of receiving the invoice. We will investigate promptly and, where an error is confirmed, issue a corrected invoice and process a credit or refund as appropriate within 15 business days.

How to Request a Refund or Raise a Billing Concern

To raise a billing issue or request consideration for a refund, please:

1. Email us at [email protected] with subject line: "Billing Enquiry – [Your Company Name]"
2. Include your invoice number, the date of service, and a description of your concern
3. We will acknowledge your message within 2 business days and aim to resolve all billing matters within 10 business days

Governing Terms

This Refund Policy is governed by the laws of Ontario, Canada. For specific project engagements, the terms in your signed service agreement or statement of work will take precedence over this general policy where there is a conflict.

Contact

For questions about this policy, please contact:

• Email: [email protected]
• Phone: +1 519-993-1511
• Address: Technology Globe, 103 Broad St W, Dunnville, ON N1A 1S6, Canada